Refund policy
At Vita, our commitment is simple: we're not satisfied until you are. If you need to return an order, we’re here to make the process easy and hassle-free.
Returns & Exchanges
Returns can be made within 30 days from the date you placed your order. To request a return, please visit your orders page via your customer account here. If you have any questions prior to submitting a return request or would like to explore exchange options, please fill out our Orders & Returns form here. If your return is eligible for a refund, the cost of shipping will be deducted from your refund due. Please allow 3-5 business days for processing.
Eligibility
Returns are only available for items purchased directly through wearevita.com or wearevita.ca. If you purchased your product from an authorized retailer, please initiate the return or exchange directly with the retailer.
Please be aware that to prevent return abuse and fraudulent activity, our team carefully reviews all returns before processing refunds. This helps us ensure a fair and accurate experience for everyone.
Please note that the following items are not eligible for return:
- Final sale items
- Parts orders
- Items purchased by third party sellers
All sale items are final sale and cannot be exchanged or returned for a refund. We encourage you to be sure about your items before your purchase, though we’re confident you’re going to love them! If you have any questions we can answer before you make your choice, please reach out.
Common Return Questions
What if I have missing parts?
We do our best to make sure every order is packed to perfection—but sometimes mistakes happen. If something's off, we'll make it right. Please take a moment to inspect your items and check for any other missing parts as soon as possible upon delivery. Missing parts requests can only be accommodated within 30 days of purchase. Simply submit the Missing or Damaged Parts form here for the quickest service.
Please note that items purchased secondhand or through third-party resellers are not eligible for free replacement parts and proof of purchase is required. You may inquire about purchasing parts here.
What if I received a damaged item?
We’re sorry to hear your item arrived damaged! Sometimes things get bumped around in transit. Don't worry - you're in good hands. Please take a moment to inspect your items and check for any other damaged parts as soon as possible upon delivery. Damaged parts requests can only be accommodated within 30 days of purchase. Simply submit the Missing or Damaged Parts form here and we'll get you your replacement parts right away.
Please note that items purchased secondhand or through third-party resellers aren't eligible for free replacement parts. Proof of purchase is required.
What if I receive the wrong order?
We're really sorry we got off on the wrong foot - that's on us. Please reach out to us using the Orders & Returns form here and we’ll get things back on track. Please include a photo of the shipping label, product label, and a screenshot of your sales order. Proof of purchase is required.
Please note that if an item was shipped from a third-party warehouse (e.g., Amazon), you will need to contact the retailer directly about the replacement. Please see our FAQ on items purchased through amazon for more information.
What if I change my mind?
Hey, it happens. What felt right yesterday might not feel right today. We would love the opportunity to help you pick the best product for your vision. Please review the product page, measurements, and FAQs to find answers to commonly asked questions - our Business Support team is on standby to answer anything else you need. If you still decide that this isn’t the right item for you, we’re happy to offer a refund - excluding the cost of shipping - for any item purchased directly from Vita. Please submit your return request here.
I just purchased an item but now it's on sale. Can I get the sale price?
Find our 30 day Vita website price protection policy in the "Returns, Warranty & Price Protection" section of our FAQ's.