Shipping

Product purchases in North America from our website ship within 1-2 days from our warehouse in Columbus, Ohio, using trusted ground courier operators (Canadian orders ship from Ontario). No signatures are required for delivery. 

All prices include shipping within the Continental United States and Canada (Shipping to Alaska, Hawaii and Puerto Rico is NOT included.) 

Unfortunately, we cannot ship to APO addresses.

Our products are shipped with either FedEx Ground or UPS. Some vendors may arrange for an LTL freight company to deliver your order. In most cases, products are delivered with FedEx or UPS.

Yes. For shipping outside the Continental United States and Canada we will partner with a freight forwarding company with a US delivery address (i.e. Shipito) of your preference to deliver your international order. International shipping can range for 7 -16 days.

The amount of boxes varies according to product. Please check ‘specifications’ on your products page for exact information.

Orders

Our website has the most up to date stock availability – if an item you want is out of stock you can choose to receive an email notification to be informed when it will be back in stock.

Yes! We are happy to help. Call us anytime at 1-800-282-9346 or email us directly at help@wearevita.com. We will gladly replace any part that is missing or damaged.

If you have an incorrect/missing box with your order, please call us directly at 1-800-282-9346. We can track your delivery and will help resolve the issue for you. You do not need to call the vendor you purchased the item through, we can help you directly at Vita. 

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at help@wearevita.com with your order information and we’ll take you through the process.

Product

Yes! Our outdoor products are designed to be outdoors year round. There is no issue with cold winters or hot summers.

The majority of our products are made from vinyl, composite or cedar wood.

All our vinyl and composite garden beds are BPA/Phalphate free and food grade safe.

All our products come with an industry first warranty.  

VINYL: Vinyl products come with a 20 year warranty against material defects.

COMPOSITE: Composite products come with a 10 Year warranty against material defects.

WOOD: Wood products come with a 1 year warranty against material defects.

PERGOLA LOUVERS: Louver assembly is covered by a 5 year warranty against material defects.

Yes you can technically paint our products with a Krylon Fusion paint. Painting vinyl and composite products voids their warranty.

All our instructions can be found on our website, under the product details.

Yes! We are happy to help. Call us anytime at 1-800-282-9346 or reach us through our customer chat.

Miscellaneous

We do not offer installation services. For pergola installation, we recommend contacting a local fence and deck company in your area. The ideal installer would have experience working with vinyl products.

Feel free to make your purchase with us directly or one of our vendors. We provide the same product, warranty and customer service regardless of where your items were purchased.

Call us

Office hours are Monday - Friday
8am - 5pm EST

Send a message

hello@wearevita.com