Each of our outdoor products ships directly to your doorstep in a neat flat box. With some assembly (but a minimum of tools and time) you can use our Vita kits to design your perfect outdoor haven.

Our website has a feature page for each product and there you can find all the information you need to decide if a product is right for your space - we provide instruction manuals, product dimensions and drawings and if you want to see what the customer's before you have already done, feel free to check out the customer project photos at the bottom of each page for inspiration!

Our products feature a diverse range of materials tailored to each collection.

CLASSIC: The Classic collection is crafted from white Polyvinyl Chloride (PVC) which stands out for its BPA and Phthalate-Free composition, ensuring safety for food production and consumption.

URBANA: Versatility shines through in our Urbana Collection where you get all the benefits of our traditional PVC vinyl with the added touch of either an embossed or wood grain finish.

MEZZA & WOOD: For a sustainable touch, our wood products are constructed from responsibly sourced FSC certified cedar. This cedar variant is not only naturally resistant to insects and decay but also arrives treated with an environmentally friendly, warm, water-based stain.

HARDWARE: To ensure durability and a polished look, our hardware such as screws and bolts, are crafted from SUS304 grade stainless steel and coated with a powder finish.

Thickness of material in inches:

Mezza:

Garden Bed .625, (5/8)

Classic:

Garden Bed .875, (7/8)

Pergola .125, (1/8)

Urbana:

Garden bed .875, (7/8)

Our kits are crafted with care, pre-designed, and packaged for assembly right from our manufacturing facility. While we can't create a custom product for you or change the contents of the box, some of our items can be easily modified to fit your design or space. Our customer service team is here and ready to help you if you have any specific questions.

Some of our best products can be found in multiple colors across different collections. Please review the product pages where we list all of the available color options! At this time we exclusively manufacture in the colors we have listed on the individual product pages.

Our product pages are consistently updated to reflect the latest inventory status. If you would like to be notified when an item is back in stock simply enter your email address on the items product page and we'll notify you as soon as it's available. Currently, Vita does not accept pre-orders for out-of-stock items.

You can treat your Vita product the same way you treat your outdoor furniture; spraying with a garden hose is usually all that you need to keep your product looking great.

We recommend using a mild dish soap or outdoor-friendly cleanser along with a soft bristle brush to safely and effectively remove any dirt or debris.

Occasionally, environmental mildew can build up and in this case we recommend an outdoor-friendly mildew cleaner. We find products like Bar Keeper's Friend, Magic Eraser or 30 Seconds to be effective for us in the past but please use an appropriate outdoor cleaner of your choice and follow the indications on the label.

Raised Beds:

You can plant whatever you like in your raised beds! One of the best features of this design is that we created these to be installed without floorboards which will allow your plants to grow deep into the ground and develop healthy root systems as well as give your plants access to beneficial organisms like insects and earthworms. A great option for tomatoes, beans, squash and asparagus and any vegetable or plant that requires a deep root system. If you're interested in square foot gardening, take a look at our 4x4x11 with GroGrid for easy planning!

Arbors and Trellises:

Arbors and trellises are perfect for drawing the eye up and adding dimension and height to your garden. We recommend any lightweight climbing vine to add a little touch of color like a clematis or climbing roses to add an aura of romance to an English garden!

The only thing we don’t recommend is heavier more invasive climbing varieties like wisteria, bougainvillea or grape vines as those varieties can outgrow and overcome your arbor or trellis quickly!

note: for information on how to create your own compost, please see our "Composting 101" article under the Learn tab of our website

No matter what you decide to grow in your Vita product you will need a good soil mixture to support your plant's healthy growth.

Raised beds require a 50/50 mix of general purpose garden or top soil and a potting mix that contains organic material.

Our planters require less top soil than a raised bed, so using a bag or two of standard Triple Mix is perfect. Look for something that contains garden soil, composted material and a material that promotes aeration and drainage (like peat moss, coconut coir or vermiculite).

When in doubt, ask your local garden centre for a recommendation.

Our composting garden beds allow you to create your composted organic material directly in the garden bed itself sustaining the soil's nutrients for the growing season and eliminating waste. For more information on creating your own compost, please see our page dedicated to this under the "Learn" tab of our website.

We do have a small warehouse where we keep replacement parts on hand for repairs as needed and as long as the parts are in stock we're happy to price them out for you. 

Please keep in mind that our parts warehouse is designed to support small order requests and we cannot accommodate large parts orders intended for project modifications or custom projects at this time. If you require multiple parts or large quantities, it may benefit you to visit your local vinyl fence and deck company or hardware store to source similar parts.

Please note as well that all parts orders are shipped from our warehouse in Ontario, Canada and may be subject to additional charges in shipping and fees related to recent changes to import regulations within the US.

To request a parts estimate, please complete the required Purchase Parts form found under the Support tab of our website.

Direct Orders: Items ordered directly through our website are shipped via FedEx Home Delivery in the USA and FedEx Ground in Canada.

Retailers: Our recognized retailers use carriers like FedEx or UPS for standard shipments and for larger items, they may be palletized and shipped through an LTL (Less Than Truckload) freight company.

Individual Parts: Parts orders are prepared and shipped exclusively from our Canadian parts warehouse via FedEx.

Items purchased in North America directly from our website will ship within 1-2 business days from the time the order is confirmed using trusted ground courier operators, and no signatures are required for delivery.

The total transit time of your package is approximately 3-8 business days from the time the order leaves our warehouse provided there are no immediate delays in courier service.

Customers who provide an email address with their order will receive tracking information from Vita within 48 business hours of the order being placed. If you cannot locate your tracking information, please reach out to us, we're happy to help!

Vita currently only delivers to addresses within North America, excluding Hawaii and Alaska.

For shipping outside of the of this area we recommend contacting a freight forwarding company (i.e Shipito) to facilitate your order. These companies will provide you with an address within our delivery area that you can use to receive your package and the customer is then responsible for arranging freight from that location to their preferred address.

For direct delivery to areas such as Hawaii or Alaska additional shipping fees will apply to your order and are calculated on a case-by-case basis. All shipments are calculated based on the size, weight and delivery address of your shipment. For these orders or for more information please reach out to our customer service team to answer any specific questions about your shipment.

Regrettably, at this time we cannot ship to APO addresses.

The amount of boxes in your shipment varies according to your product. This information can be found on the individual product page for your item under the "Specifications" tab.

It is very common for ground courier operators to deliver shipments with more than one box over a period of a few days. Please check your tracking information to follow your order and reach out to our customer service team if you haven't received your entire order within the suggested delivery window timeframe found in the details of your tracking information.

Missing or Damaged Parts:

We do our best to make sure every order is packed to perfection, but sometimes parts go missing or get damaged in transit. Don't stress - we will do everything we can to make it right. Please note, however, that missing & damaged parts requests can only be accommodated within 30 days of your original purchase and are limited to one request per original order, so please take a moment to inspect your items as soon as possible upon delivery. If you have exceeded the 30-day window, please use the Purchase Parts form found under the Support tab on our website.

Missing Box or Partial Delivery:

When your Vita order is delivered, please check that you have the correct amount of boxes in your delivery. This information can be found on the product page for your item on our website under the "Specifications" tab.

Please note it is very common for a ground courier operator to deliver a multi-box kit over a period of a few days. Please check your tracking number and let us know if your item is not delivered within the suggested delivery window.

Our customer service team is available and ready to help if you have any questions!

Missing and damaged parts requests can only be accommodated within 30 days of your original purchase and are limited to one request per original order. Please take a moment to open your boxes and inspect your items as soon as possible upon delivery. If you have exceeded the 30-day window, please use the Purchase Parts form found under the Support tab of our website.

Our products are sold through many recognized retailers across the web including Amazon. Vita products on Amazon will be sold exclusively through the Vita Amazon Storefront or through one of two recognized Amazon sellers.

For this reason, we may ask you to provide proof of purchase for your Amazon order as all other purchases will be supported as Third Party purchases; please review our policy on missing or damaged parts and reach out to our customer service team if you have any questions!

Regrettably, we do not provide installation services for our products.

Our kits are thoughtfully designed for easy self-assembly, with the necessary tools, materials and estimated timeframe conveniently detailed on the product page.

If you need assistance with pergola installation, we recommend finding a local general contractor who can help bring your project to life.

Pergolas:

When planning your pergola installation, it's important to measure out and check the placement of your posts before deciding on the best installation method.

You can install our pergolas in one of two ways: either by setting the wood posts into the ground and securing with quick-dry concrete or they can be surface mounted on a concrete patio or wood/composite deck by using the Vita brand Bolt Down Bracket System.

All of our pergolas require pressure-treated wood to be installed properly and the full list of additional materials for each pergola kit is listed directly on the product page or on your instruction manual (additional materials sold separately).

A combination of in-ground and surface mounting is possible if your location requires it. Keep in mind that your lengths of pressure treated wood will vary between installation methods.

We do not recommend installing your pergola on paving stones as they can sink or lift over time making your pergola insecure.

Arbors and Trellises:

Many of our arbors and trellises come with ground mounting extensions included allowing for easy installation into the ground.

Arbors are especially beautiful arching over a walkway or garden path or can provide some much needed shade over a favorite reading spot.

Trellises can support beautiful climbing vines to add color to the side of your home, garage or fence. Larger trellis models can be used as privacy screens around your patio. Some of our larger arbor and trellis models may call for additional materials, like pressure treated wood to be inserted into the bottom of the posts. All additional materials are listed on the product pages for our kits if applicable and are sold separately. Please see our FAQ on surface mounting your arbor or trellis to a patio or deck for information on this installation method.

Raised Beds:

Our raised beds are designed without a floor to allow your plants to grow deep roots down into the ground for the healthiest plants and to allow access to beneficial insects and earthworms. We do not recommend placing your raised bed on a patio or deck for this reason; you could consider one of our elevated gardens or planters for these areas instead. Raised beds are ideally placed in your garden or lawn on even, level ground where they will get lots of sun.

Elevated Gardens and Planters:

Our elevated gardens and planters are great for any location but they are especially perfect for those with a small area for growing or for those who want to avoid knee or back strain. Use these to grow veggies on your apartment balcony or use them to define your patio area. Planters are perfect for adding seasonal decor to your front porch and our Farm Family products keep fresh herbs and veggies growing right outside your kitchen door. All of our elevated gardens and planters come with floorboards which will allow the water to pass through the planter while keeping your soil and nutrients in place! Our Mezza line of Elevated Gardens will come with a liner included.

Arbors and Trellises:

Most of our arbors and trellises will come with ground mounting extensions included for an in-ground installation to ensure security and stability.

Some of our larger models that have a 4x4 post will require that you add pressure treated wood (sold separately) to the bottom of the vinyl post prior to installation.

Mounting an arbor or trellis on a patio or walkway surface is a customization that necessitates the use of an off-the-shelf mounting bracket which is sold separately. The Vita brand bolt down bracket kit is designed exclusively for our pergolas and cannot be used to install an arbor or trellis.

Pergolas:

Our pergolas can be surface-mounted on a poured concrete patio or installed on a wood or composite deck by using a the Vita Bolt Down Bracket, available under the Accessories section of our website. We do not recommend using an off the shelf bracket for pergola installations.

Raised Beds and Gardens:

Our Raised Beds and Composting Gardens are designed without floorboards to allow your plant's roots to grow deep into the ground giving them lots of room and also access to beneficial insects and worms so installing on a patio or deck while possible, is not ideal.

Elevated Gardens and Planters:

While our elevated gardens and planters can be installed anywhere they are a great option for adding plant life to your patio, deck, balcony or any smaller area where a traditional garden or raised bed would be too big. Our elevated gardens and planters are also excellent options if you would like a higher profile to avoid back and knee strain.

Vita products are made to withstand the elements!

Our vinyl is treated with a special UV filter that prevents the material from discoloration in the sun.

Our vinyl is resistant to scratching, denting and cracking in normal weather conditions.

There is no need to cover your gardens, raised beds or planters in between seasons (even in the winter) but some easy garden care and clean up will help your product last as long as possible. Rinsing your product with a garden hose or occasionally with a plastic brush will be enough to maintain your product in between seasons.

When installed according to the instructions, our pergolas have been tested with a wind rating of 150 mph (based on an in-ground installation of a 10x10 pergola).

Our cedar wood products have the added element of being naturally resistant to insects and decay.

Vita always recommends that you install your product as indicated in the instruction manual as our products have been designed and tested according to these instructions and this will be your most secure and sturdy installation method.

Some of our products are easy to modify if you need to make adjustments to fit your space or design, please reach out to our customer service team if you have specific questions.

Our available accessories are designed specifically for Vita products and we do not recommend adding off-the-shelf pieces to your Vita kit as we can't guarantee that they will be compatible for various reasons.

Please check the individual accessory pages for information on product compatibility.

In general, we don't recommend adding additional items such as hanging baskets, swings, ceiling fans, heaters, BBQs or light fixtures.

Vita will always only recommend that you install our products with the proper accessories but if you have a modification question, please see our FAQs on "Product Modification" for more info as well as our FAQ on warranty coverage for your item.

Painting our products is possible but not recommended as it will void the product warranty.

If you decide to paint your Vita product we suggest using an outdoor spray paint suitable to cover all types of materials (such as Krylon Fusion) which can be found at your local hardware store.

Our wood products come pre-stained from our manufacturing facility using a warm, water-based and food safe stain. You can stain your product year to year with the stain of your choice, regrettably we do not have a specific color match to recommend.

As a reminder, products damaged as a result of painting or staining are not covered under your product warranty and should be done at your own discretion.

Many of our kits use what we call "Locking Tabs" to keep parts secured in place. These are the small square indentations you may see in the vinyl where two separate parts will come together for an installation. It is possible to uninstall two parts that are locked together by inserting a flathead screwdriver or putty knife into the shared space and pressing the locking tab down before you ease the parts away from each other.

Pro Tip: vinyl is pretty flexible, you can have a friend provide tension on the parts by pressing them away from each other to create more space to access the locking tab!

When installing your Vita product in-ground we recommend you aim for a footing depth of 24-36" or as listed on your instruction manual. This ensures that the posts are positioned below the frost line, which provides optimal stability and to minimize the risk of the product shifting over time as the ground freezes and thaws.

Please review the instruction manual for your kit to gauge how deep to dig your footings before installation.

Returns can be made within 30 days from the date you placed your order. To request a return, please visit your orders page via your customer account here. If you have any questions prior to submitting a return request or would like to explore exchange options, please fill out our Orders & Returns form here. If your return is eligible for a refund, the cost of shipping will be deducted from your refund due. Please allow 3-5 business days for processing.

Eligibility 

Returns are only available for items purchased directly through wearevita.com or wearevita.ca. If you purchased your product from an authorized retailer, please initiate the return or exchange directly with the retailer.

Please be aware that to prevent return abuse and fraudulent activity, our team carefully reviews all returns before processing refunds. This helps us ensure a fair and accurate experience for everyone.

Please note that the following items are not eligible for return:

• Final sale items
• Parts orders
• Items purchased by third party sellers

All sale items are final sale and cannot be exchanged or returned for a refund. We encourage you to be sure about your items before your purchase, though we’re confident you’re going to love them! If you have any questions we can answer before you make your choice, please reach out.

Warranty Details

Thank you for choosing Vita! The following limited warranty applies to physical goods purchased from Vita or authorized Vita retailers for the Warranty Period corresponding with the product. Please visit the product page for details on which Warranty Period applies to your product.

What does this warranty cover?

This limited warranty covers any defects in material or workmanship under normal use and maintenance during the Warranty Period, which begins on the date of purchase. If products or parts are found to be defective due to faulty material or workmanship during the Warranty Period, Vita, at its sole discretion, will replace the damaged parts or product at no charge.

Who is covered under the warranty?

Only the original purchasing owner of the product can make a Warranty Claim. This warranty is not transferrable. Vita cannot guarantee products purchased secondhand or through third-party sellers. Proof of purchase may be requested if Vita is unable to verify your purchase in our records.

What does this warranty not cover?

This limited warranty does not cover any problem that is caused by:

• Failure to adhere to installation steps and materials required for proper installation as specified in the Assembly Guide,
• Custom modifications, including painting.
• Adverse weather events,
• or any other conditions, malfunctions or damage not resulting from defects in material or workmanship.

Labour, installation, and any similar costs are excluded from coverage.

How do I submit a Warranty Claim?

To obtain warranty service, please submit a request under the "Warranty Claim" tab on our contact page here. 

Download our Warranty Policy here

Items sold directly through the Vita website are subject to a 30 day price protection policy.

Email us directly at hello@wearevita.com with your order information and we are happy to refund the price difference if an item you purchased goes on sale on our website within 30 days following your purchase.

Please note, we do not match pricing with any of our recognized retailers; we encourage you to shop around for the best price and with a retailer of your choosing. We will provide the same customer service and support no matter where you buy!

Did you know that Vita products are sold online at major retailers in North America? Vita works very closely with all of our vendor partners to ensure that no matter where you buy your product from you will always get the same high quality item and exceptional level of customer service from our team. For this reason, we do not price match or compete with product listings found with outside retailers or vendors; we encourage you to find the best product for your space at the retailer of your choosing.

For additional information on shopping through an outside retailer, please see our FAQ on missing or replacement parts under "Orders and Shipping"